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| 其它版本请见：《人力资源管理精选教材：管理沟通（策略与应用）（第3版）（英文改编版）》 |
| 杰拉尔丁·E.海因斯（Geraldine E.Hynes）博士，自1998年开始在Sam Houston州立大学教授本科和硕士生商务与管理沟通课程。她还是企业、政府以及非盈利组织的沟通顾问与合同培训师。 |
| PART ONE MANAGING IN CONTEMPORARY ORGANIZATIONS Chapter 1 The Role of Communication in Contemporary Organizations A Brief Historical Overview of Managerial Communication Contemporary Dynamics Affecting Communication Contingencies The Transition Summary Cases for Small Group Discussion Endnotes Chapter 2 The Managerial Communication Process Levels of Managerial Communication A Strategic Approach Feedback and Measures of Effectiveness Critical Errors in Communication Summary Cases for Small Group Discussion Endnotes Chapter3 Technologically Mediated Communication A Framework for Using Technologically Mediated Communication Matching Technology and the Message A Look to the Future The Management Challenge Summary Cases for Small Group Discussion Endnotes PART TWO MANAGERIAL WRITING STRATEGIES Chapter 4 Contemporary Managerial Writing Collaborative Writing …… Chatper 5 Routine Messages PART THREE STRATEGIES FOR UNDERSTANDINX GESSAGES Chapter 6 Manaement Reports and Proposals PART THREE STRATIGISE FOR UNDERSTANDING MESSAGES Chapter 7 Managerial Listening Chapter 8 Nonverbal Communiation Chapter 9 Interculutral Manageriral PPART FOUR INTERPERSONAL COMMUNICATION STRATEGILS Chapter 10 Conflict Managemment Chapter 12 Conducting Interviews PART FIVE GROUP COMMUNICATION STRATEGIES Chapter 13 Managing Meetings and teams Chapter 14 Making Formal Presentations Index |
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