| Part one Courtesy English Unit 1 Introduction Unit 2 Greetings Unit 3 Parting Unit 4 Requests (Thanks) and Responses Unit 5 Asking the way Part two The Front Office Unit 1 Room Reservations Unit 2 Check In Unit 3 Information Desk Unit 4 Bell Service Unit 5 The Front Cashier Part three Housekeeping Department Unit 1 Guiding Guests To Their Rooms Unit 2 Make-up Service Unit 3 Providing Service For Guests Unit 4 Wake-up Call Service Unit 5 Laundry Service Part four Food and Beverage Service Unit 1 Restaurant Reservations Unit 2 Taking Orders Unit 3 Breakfast Unit 4 At a Chinese Restaurant Unit 5 Buffet and Room Service Part five Tending At The Bar Unit 1 Serving Cocktails Unit 2 Ordering Wines Unit 3 Public Relations Unit 4 Training The Bar Waiters Part six Dealing With The Complaints Unit 1 Complaining About The Restaurants Unit 2 Complaining About The Housekeeping Unit 3 Complaining About Other Services Part seven Other Services Unit 1 Shopping Center Unit 2 Business Center Unit 3 Sports Activities Unit 4 Recreation Appendices Ⅰ. Hotel Organization Chart (饭店机构表) Ⅱ. Useful Words & Expressions for Restaurant(餐厅服务英语常用词汇和句子) Ⅲ. Useful Words & Expressions for Bar Service(常用词汇和句子) Reference |
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