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| ContentsChapterOneGeneralBusinessPaperworkLessonOneCurriculumVitae(Résumé)LessonThreeNotesLessonThreeNotesLessonFourFaxLessonFiveE-mailChapterTwoBusinessLetterWritingLessonSixStructureofBusinessLettersLessonSevenLayoutofBusinessLetterWritingLessonEightSeven“Cs”inLetterWritingChapterThreeSpecificBusinessLetterWritingLessonNineEstablishmentofBusinessRelationsLessonTenCreditInquiryLessonElevenEnquiryandReplyLessonTwelveOfferandCounter-offerLessonThirteenOrdersandConfirmationsLessonFourteenPaymentLessonFifteenPaymentLessonSixteenInsuranceLessonSeventeenClaimLessonEighteenContract |
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