酒店服务英语

     王丽华、王金茹、 李艳主编的《酒店服务英语》旨在训练提高星级酒店服务和管理人员的英语交际能力，在编写上做到理论联系实际，本书涵盖了星级酒店的前厅管理、餐饮管理、客房管理、商务中心、康乐服务和旅游购物等全部核心部门及其相应服务环节，范围广泛。

Chapter I  Front Office
  Unit 1  Room Reservation
  Unit 2  Bell Service
  Unit 3  Checking in
  Unit 4  Information
  Unit 5  Operator
  Unit 6  Complaints
  Unit 7  Checking out
Chapter II  Housekeeping Service
  Unit 1  Floor Service
  Unit 2  Room Cleaning
  Unit 3  Laundry Service
  Unit 4  Dealing with Complaints
  Unit 5  Auxiliary Service
  Unit 6  Handling Emergencies
Chapter III Food and Beverage Service
  Unit 1  Table Reservation
  Unit 2  Seating the Guests
  Unit 3  Taking Orde
  Unit 4  Serving Dishes
  Unit 5  Breakfast, Buffet & Fast-food Services
  Unit 6  Festival Banquet
  Unit 7  Bar Service
  Unit 8  Settling the Bill
Chapter IV  Business Center
  Unit 1  Copy and Fax Services
  Unit 2  Typing, Printing and Tralation Services
  Unit 3  DVD Duplication, Photo Printing and Express Services
  Unit 4  Internet and Ticket Booking Services
  Unit 5  Scanning and Conference Equipment Rental Services
Chapter V  Health and Recreation Center
  Unit 1  Health Club
  Unit 2  Swimming
  Unit 3  Sauna and Massage
  Unit 4  Golf
  Unit 5  Night Club
Chapter VI  Tourism Service & Shopping
  Unit 1  Tourism Service
  Unit 2  At the Silk and Satin Shop
  Unit 3  At the Cosmetics Store
  Unit 4  At the Souvenir Shop
  Unit 5  In the Department Store
附录一 国际著名酒店
附录二 酒店常用英语单词
附录三 各部门职务名称
附录四 酒店告示常用语
附录五 酒店常用的英文缩略语
附录六 主要客源国货币名称符号
References