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| PART ONE BUSINESS LETTER WRITING Section 1 Layout of Business Letters Section 2 The Style for Business Letter Writing Section 3 Inquiries and Replies Section 4 Sales Letters Section 5 Order and Confirmation Letters Section 6 Payment and Collection Letters Section 7 Claim and Adjustment Letters Section 8 Public Relation Letters Section 9 Employment Related Letters PART TWO THE WRITING OF MEMORANDUM Section 1 Layout of Memorandum Section 2 Organization and Tone of Memorandum PART THREE THE WRITNG OF MINUTES Section 1 Presentation and Organization Section 2 The Style and Language of Minutes PART FOUR BUS1NESS REPORT WRITING Section 1 The Presentation of Business Reports Section 2 The Tone of Business Reports Section 3 The Style of Business Reports KEY TO SOME OF THE EXERC1SES |
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