| Part One Communication Strategies at Work Chapter One Understanding the Communication at Work 1.1 Communication and Relationships 1.1.1 The Organizational Environment 1.2 Communication and Human Behaviour 1.3 Communication Objectives 1.4 Successful Messages Summary Exercises Cases Chapter Two Human Relations 2.1 Management is Communication 2.2 Interpersonal Communication in Business 2.3 The Nature of Dyads 2.4 The Mature Organizational Dyad 2.5 Formal Interpersonal Communication: The Interview 2.6 Information Sources: Reading and Listening 2.7 Conflict Resolution and Negotiations 2.8 International Communication Summary Exercises Cases Part Two The Secretary Today Part Three Common Business Letters and Memos Part Four Job Application Process Part Five General Reference |
内容加载中，请稍后...
商品评论（0条）