| Part I Office routine--dealing with people and paper work日常办公 Typical Sentences常用语句 Unitl New—comers新来?到 Unit2 Supervisors上下级之间 Unit3 Colleagues同事之间 Unit4 Meetings会议 Unit5 Schedule日程 Unit6 Reports汇报 Unit7 Raise加薪 Unit8 Resignation辞职 Appendix 1 Practical Writing Samples常用办公文书写作格式 1.Memo备忘录 2.E—mail电子邮件 3.Fax传真 4.Letters信函 5.Notification通告 6.Note便条 7.Notice启事 8.Advertisement广告 9.Resignation辞呈 Words and Phrases词汇和短语 PartⅡTelephone--receiving and making calls接打电话 Typical Sentences常用语句 Unit 9 Receiving calls接电话 Unit 10 Making calls打电话 Unit 11 Transferring calls转接电话 Unit 12 Taking messages留言 Unit 13 Flight reservation机票预定 Unit 14 Hotel reservation房间预定 Unit 15 Appointments约会 Unit 16 Invitations邀请 Unit 17 Congratulations祝贺 Unit 18 Thanks致谢 Unit 19 Complaints投诉 Unit 20 Information通知（内部） Appendix 2 Country or Region Code国际长途常用的国家或地区代码 Words and Phrases词汇和短语 Part Ⅲ Reception-receiving visitors and customers接待来访 |
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