| 《酒店服务业英语口语》：修炼“开口就会说”的地道口语真实情景会话再现简简单单脱口而出互动式巧问巧答，轻轻松松顺畅交流以真实场景为经，以发音句型为纬词汇知识和语法要点水乳交融文化习俗和交往礼仪一网打尽外在形式结构和内丰语言逻辑浑然一体 |
| chapter one front office ⅰ room reservation ⅱ receiving guests ⅲ checking in ⅳ requiring information ⅴ changing foreign currencv ⅵ settling accounts chapter two housekeeping department ⅰ taking a guest to the room ⅱ introducing the room service ⅲ housekeeping management ⅳ call transfers ⅴ laundry service ⅵ maintenance service chapter three food and beverage department ⅰ being seated ⅱ taking orders ⅲ serving the order ⅳ chinese food ⅴ western food ⅵ the bar chapter four fitness center ⅰexercising with equipment ⅱdancing ⅲ seeing movies ⅳ the night club ⅴ beauty and hair salon ⅵ health care chapter five shopping center ⅰ food and beverage ⅱ clothes ⅱ jewelry and art work ⅳ chinese painting and calligraphy ⅴ silk fabric ⅵ medicine and health products chapter six other services in a hotel i booking train tickets and plane tickets ⅱ posting packages and expenses ⅲ secretarial,interpreting and convention service ⅳ special services ⅴ taxi arrangement ⅵ complaint service |
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