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| 接待准备工作Preparing a Reception了解客人基本情况Gathering Basic Information拟定接待方案Planning a Reception报审方案Reporting a Plan询问预约Asking for an Appointment预告及办理预支手续Advance Notice＆Advance为客人预订返程机票或车票Booking Return Tickets for Guests接待实务Practice of Reception访客接待电话接待Receiving Phone Calls询问来客身份及目的Asking for the Guest’S Identity and Purpose．请示意见Asking for Instructions拒绝来访Declining a Visit接待访客Receiving a Guest询问推销内容Inquiring the Content of the Sales建立合作关系Establishing Cooperative Relationship向访客介绍同事Introducing Colleagues to the Visitor介绍公司概况Brief Introduction of Company进行技术交流Technical Exchanges送别客户Seeing off Guests邀请回访Asking for Revisit外事接待机场接机Airport Pick-up相互介绍Introducing Each Other过海关Passing the Customs行程安排Travel Arrangements路上闲聊Chat on the way办理宾馆入住手续Hotel Check in客房服务Housekeepin9陪同领导视察Accompanying with Leaders for Inspection介绍公司近况Introducing Company Recent Situation介绍最新产品Introducing New Product接风宴会讲话Speech on Welcome Banquet接风宴上0n Welcome Baniluet送别宴会讲话Speech on Farewell Banquet送别宴上0n Farewell Banquet赠送礼物Presenting Gifts邀请再访Inviting Guests to Come Again机场告别Farewell at Airport其他接待实务陪客户购物Shopping with Clients陪客户观光Sightseeing with Clients陪客户用餐Dinner with Clients陪同客户安检Accompanying with Clients for Security Check客户投诉Customer Complaint售后服务After-Sales Service电话推销Telephone Product Promotion接待幕后工作Reception Work Behind the Scene报账Rendering an Account保存客户资料Keeping Guest Profile保存接待事务资料Keeping Receiving Affairs Profile．附录A：接待礼仪集锦附录B：接待技巧集绵 |
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