
| Part1HospitalityIndustryABCs(酒店业须知) Unit1 HotelTypes Unit2 WhatIsService Unit3 DifferentGuests Unit4 TheFutureofHotels Part2 TheFrontOffice(前厅) Unit1 RoomReservations Unit2 CheckIn Unit3 TheBellman Unit4 TheConcierge Unit5 TheOperator Unit6 TheCashier Unit7 TheBusinessCenter Part3 Housekeeping(客户服务) Unit1 Facilities:EnjoyingYourStay Unit2 TheExecutiveFloors Unit3 TheChamberServices Unit4 TheLaundryServices Unit5 OtherServices Part4 FoodandBeverage(餐饮) Unit1 Reservations Unit2 ReceivingDiners Unit3 AtaChineseRestaurant Unit4 AtaWesternRestaurant Unit5 Breakfast Unit6 AttheBar Unit7 AtaBanquet Unit8 EatingHabits Part5 AttheRecreationCenter(在康乐中心) Unit1 AttheGym Unit2 AttheSauna Unit3 AttheSwimmingPool Unit4 AttheMassageCenter Part6 AttheShoppingArcade(在商场) Unit1 BuyingSouvenirs Unit2 BuyingSilkProducts Unit3 BuyingTea Unit4 BuyingArtsandCrafts Part7 Conventions(会议) Unit1 BookingaMeeting Unit2 InspectingConventionSite Unit3 ConventionRegistration Unit4 ArrangingCateringfortheGroup Unit5 Post-conferenceTour Part8 MarketingandSales(市场营销) Unit1 Advertising Unit2 Negotiating Unit3 SigningtheContract Part9 Complaints(投诉) Unit1 DealingwithComplaints Unit2 DifficultCustomers Appendix(附录) AppendixI Tapescripts(原文) AppendixII Keys(参考答案) AppendixIII ElementaryEnglishforHotelStaffandManagement(饭店管理服务人员必学英语免型) AppendixIV UsefulWordsandExpressionsforHotelServices(酒店常用词汇) AppendixV MenusofFamousHangzhouDishes(杭州著名菜肴) AppendixVI Bibliography(参考书目) |
商品评论(0条)