| 姓名：于立新著 作者简介： 作品：《商务礼仪》《酒店实用英语》《国际商务礼仪实训》《WTO与中国机电产品进出口》 |
| unit 1 an overview of the hotel industry part ⅰ readings text a intensive reading: the development of hotel industry text b extensive reading: the role and organizational structure of a hotel part ⅱ hotel links reservation application form 酒店预订单 part ⅲ dialogues dialogue 1 : location and direction dialogue 2: showing the way part iv exercises unit 2 front office operations part ⅰ readings text a intensive reading: front office systems and guest cycles text b extensive reading: reservationist and receptionist part ⅱ hotel links registration forms/住宿登记单 part ⅲ dialogues dialogue 更多 |
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