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| Acknowledgements 1 What is planning? Introduction Short-term versus long-term Corporate strategy Six planning myths Why plan? Why do we need a healthcare plan? Planning in the NHS Purpose of plans Criteria for effective planning Keys to growth Role of the chief executive Summary 2 The planning process The first step - the mission statement Checklist: Steps to creating a mission statement Environmental trends Scenario STEP analysis Where are we now? How is a SWOT constructed? Strengths Weaknesses Opportunities Threats Key questions for the SWOT Key issues Managerial dilemmas Critical success factors Questions to help define CSFs Where do we want to get to? Objectives Example of objectives from the National Priorities Guidance 1999/00-2001/02 How do we get there? Action plans Management approach The budget and the business plan Analysis of resources for a commissioner Budget headings for a provider Checklists for commissioners and providers The management process Contingency planning Techniques to assist the planning process Brainstorming Evaluation 3 Implementation The challenge of implementation How do we get there (continued)? The change process Competencies for managing change Core competency framework Communication Communications checklist 4 Evaluation How far have we got? Management by objectives Monitoring results Measures of success The concept of outcomes The role of audit Patient satisfaction The role of questionnaires …… 5 Planning for health improvement 6 joint planning and collaboration with 7 Managing stakeholderes 8 planning for change 9 Role of the board |
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