本书分别介绍了iso 9000标准在服务、流程性材料、软件等三个领域的应用要点。和普通的制造业有所不同，在应用iso 9000标准方面，这三个领域在我国仍属尝试性阶段，实践不足，经验很少。因此，宣传、普及这三个标准，显得尤为重要。本分册就是基于这种情况而编写的。第一章《iso 9000 族标准的哲学......
'itil small-scale implementation’ was written for small organisations examining the quality of their it service management and either adopting or cons......
all businesses operate in changing environments. business perspective volume 2 shows how senior management can identify and then implement the right i......
modern it managers are confronted with an overwhelming number of management frameworks, methods and methodologies – making it difficult to see the woo......
the production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. all pro......
many organizations are demanding increased quality levels from ict service providers, often irrespective of whether these services are outsourced or s......
this it governance management guide is the result of a project that involved many experts from all over the world. it started out as a compact referen......
with the publication of iso 9001:2000, there is now a single quality management requirements-standard that is applicable to all organisations, product......
an increasing number of companies are working in a project-like manner, using the prince2 project management method. the advantages of a standard meth......
asl, the application services library, is currently the only public domain application management standard in the world. the asl framework is based on......
This book covers Service Catalog fundamentals the use of Service Catalogs as a core IT tool covering the services themselves, default capabilities, me......
a practitioner guide is the first publication of a new series of itsmf, supporting, the first new itil practitioner cluster training release & control......
Takes an irreverent look at the history of ITIL, and how (not) to achieve an upgrade. It’s not what you might expect!! Illustrated with original carto......
Application management refers to the maintenance and enhancement of information systems, and accounts for a large proportion of IT expenditure. ......
application management refers to the maintenance and enhancement of information systems, and accounts for a large proportion of it expenditure. . thi......
The goal of this pocket guide is to provide an easy to read document that explains the nature, content and aim of BS15000. It should bring BS15000 wit......
This title contains proven and practical implementation, maintenance, and optimization advice for processes key to the IT service and support center e......
authors: koen brand & harry boonen . a guide to good practice for control over information, it, and related risks .. cios and it managers will impro......
the purpose of the it service cmm?pocket guide is to provide a summary of the it service cmm that can be carried around for easy reference. the it ser......
this book was written by authors under the influence of irony. irony, or 'i' as it known, was first popularised in the sixteen century when raleigh im......
