| 邢建玉，对外经济贸易大学英语学院商一务英语系副教授英国卢顿大学人文学院语言学系(Department of Lingutstics Faculty of Humanities University of Luton)获博士学位(研究方向：跨文化交流) 主要教授课程：跨文化交流、跨文化商务交流、写作 主要研究领域：应用语言学、跨文化交流、跨文化商务交流、商务英语
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| 导读 Chapter 1 Introduction 1.1 Approaches to Business Discourse 1.2 Data Collection 1.3 Structure of This Book Chapter 2 Communication and Relational Management 2.1 Functions of Language 2.2 Politeness Theory 2.3 Small Talk and Relationship Management 2.4 Communication Accommodation Theory 2.5 Rapport Management 2.5.1 Face Management and the Management of Sociality Rights 2.5.2 Rapport Management Domains and Rapport Management Strategies 2.6 Other Aspects Affecting Relational Management 2.7 Analytic Framework Chapter 3 Research Baekground 3.1 The British Host Company 3.2 The Visits 3.2.1 The Business Deals 3.2.2 Purposes and Goals of the Visits 3.2.3 British Host Company's Preparation, Reception and Arrangements 3.3 Host Company Participant Information Chapter 4 Face Sensitive Issues 4.1 Politeness Theory 4.1.1 Politeness: Some Definitions 4.1.2 Approaches to Politeness 4.1.3 The Face Mechanism 4.2 Analysis 4.2.1 Visit One 4.2.2 Visit Two 4.2.3 Visit Three 4.3 Discussion 4.3.1 Review of the Three Visits 4.3.2 Discourse Management Issues Chapter 5 Relational Talk in British-Chinese Business Meetings 5.1 Relational Talk 5.2 Coding Relational Talk 5.3 Relational Talk Strategies in the Meetings 5.3.1 Tim: Visit I Introductory Meeting, Visit 2 Emergency Meeting, Visit 3 Introductory Meeting 5.3.2 Jack: V2 Introductory Meeting 5.3.3 Chris, Dean, and Dave : The Training Sessions 5.3.4 Sajid : Visit 1 Closeout Meeting, Visit 2 Closeout Meeting 5.4 Discussion 5.4.1 Comparative Analysis: Differences in Use of RT Strategies 5.4.2 Factors Affecting the Use of RT Strategies Chapter 6 Accommodating Behaviour Chapter 7 Interpreter Performance and Management of Relationships Chapter 8 Discussion Chapter 9 Theoretical Implications and Concluding Comments Appendix A Transcription and Table Codings Appendix B Participant Codings Appendix C Transcription Conventions Bibliography |
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