酒店管理英语

     何加红编著的《酒店管理英语(酒店管理专业21世纪高职高专精品系列规划教材)》是在对国内现行酒店管理英语教材以及涉外酒店服务现状研究的基础上，参考近几年来美国、英国等发达国家酒店管理专业教材和实务编写而成的，取材新颖，具有较强的系统性、实用性。本书可以作为高等职业学校旅游与酒店管理专业学生的专业基础课教材，也可用做国内各大酒店新员工的培训教材及酒店从业人员的自学教材。

Unit One A General Introduction to the Hotel Industry
  Part I  Dialogues
    Sample Dialogue 1
    Sample Dialogue 2
    Useful Expressio
    Situational Dialogues
  Part II  Text A A Brief Introduction to Hospitality Industry and
Hospitality Management
    New Words
    Phrases and Expressio
    Notes to the Text
    Exercises
    Text B The Development of the Hospitality Industry and Its
Classification 
    New Words
    Phrases and Expressio
    Notes to the Text
  Part III  Extended Reading
Unit Two  Front Office Service
  Part I Dialogues
    Sample Dialogue 1
    Sample Dialogue 2
    Useful Expressio
    Situational Dialogues
  Part II  Text A The Front Office
    New Words
    Phrases and Expressio
    Notes to the Text
    Exercises
    Text B  Checking-in and Checking-out
    New Words
    Phrases and Expressio
    Notes to the Text
  Part III  Extended Reading
Unit Three  Housekeeping Service
  Part I  Dialogues
    Sample Dialogue 1
    Sample Dialogue 2
    Useful Expressio
    Situational Dialogues
  Part II  Text A The Housekeeping Department
    New Words
    Phrases and Expressio
    Notes to the Text
    Exercises
    Text B  The Relatio between Housekeeping Department and Front
Office Department
    New Words
    Phrases and Expressio
    Notes to the Text
  Part III  Extended Reading
Unit Four  Food and Beverage Service
  Part I  Dialogues
    Sample Dialogue 1
    Sample Dialogue 2
    Useful Expressio
    Situational Dialogues
  Part II  Text A  Food Service Management in a Hotel
    New Words
    Phrases and Expressio
    Notes to the Text
    Exercises
    Text B Taking Orde
    New Words
    Phrases and Expressio
    Notes to the Text
  Part III  Extended Reading
Unit Five  Fitness, Recreation Center and Business Center
  Part I  Dialogues
    Sample Dialogue 1
    Sample Dialogue 2
    Useful Expressio
    Situational Dialogues
  Part 1I  Text A  Recreation Industry in the U.S.  
    New Words
    Phrases and Expressio
    Notes to the Text
    Exercises
    Text B  Facilities for Business
    New Words
    Phrases and Expressio
    Notes to the Text
  Part III  Extended Reading
Unit Six  Making Payment
  Part I  Dialogues
    Sample Dialogue 1
    Sample Dialogue 2
    Useful Expressio
    Situational Dialogues
  Part II  Text A Ways of Payment in the Hotel
    New Words
    Phrases and Expressio
    Notes to the Text
    Exercises
    Text B  Revenue Management of the Hotel
    New Words
    Phrases and Expressio
    Notes to the Text
  Part III  Extended Reading
Unit Seven  Dealing with Complaints
  Part I  Dialogues
    Sample Dialogue 1
    Sample Dialogue 2
    Useful Expressio
    Situational Dialogues
  Part II  Text A Taking Complaints as Opportunities
    New Words
    Phrases and Expressio
    Notes to the Text
    Exercises
    Text B  Dealing with Guests' Complaints
    New Words
    Phrases and Expressio
    Notes to the Text
  Part III  Extended Reading
Unit Eight  Security and Safety Management of the Hotel
  Part I  Dialogues
    Sample Dialogue 1
    Sample Dialogue 2
    Useful Expressio
    Situational Dialogues
  Part II  Text A The Importance of Security in a Hotel
    New Words  
    Phrases and Expressio
    Notes to the Text
    Exercises
    Text B  Security Problems in a Hotel
    New Words
    Phrases and Expressio
    Notes to the Text
  Part III  Extended Reading
Unit Nine Taking Biodiveity Action in a Hotel
  Part I Dialogues
    Sample Dialogue 1
    Sample Dialogue 2
    Useful Expressio
    Situational Dialogues
  Part II  Text A The Important Role of Biodiveity
    New Words
    Phrases and Expressio
    Notes to the Text
    Exercises
    Text B The Eco Hotel
    New Words
    Phrases and Expressio
    Notes to the Text
  Part III  Extended Reading
Appendix
  Appendix 1  AAA's Lodging Diamond Ratings
  Appendix 2  Lodging Star Criteria
  Appendix 3  Hotel Criteria 2014
  Appendix 4  Tralation for the Texts
  Appendix 5  Key to the Exercises
Postscript