| 1 A Brief Introduction to the Hotel Industry 1.1 A Brief Introduction to Hotels and Hotel Croups 1.2 A Brief Introduction to Hotel Management Croups 1.3 Guide to Hotel English 2 Front Office 2.1 Lead in 2.2 Situational Dialogues 2.3 Extended Readings 2.4 Exercises 3 Housekeeping 3.1 Lead in 3.2 Situational Dialogues 3.3 Extended Readings 3.4 Exercises 4 Food and Beverage 4.1 Lead in 4.2 Situational Dialogues 4.3 Extended Readings 4.4 Exercises 5 The Business Center 5.1 Lead in 5.2 Situational Dialogues 5.3 Extended Readings 5.4 Exercises 6 Other Services 6.2 Situational Dialogues 6.3 Extended Readings 7 Complaints 7.2 Situational Dialogues 7.3 Extended Readings 附录 附录1 中国饭店职业英语标准 附录2 Letter of Welcome from the Hotel Manager 附录3 Golden Key/Les Clefs d'Or 附录4 Expressions for Hotel Introduction 附录5 Dietary Restrictions，Preferences and Etiquettes of Main Guest Countries 附录6 酒店告示常用语 附录7 10个练习英语口语发音的小诀窍 参考文献 |
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