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Disagreements, Disputes, and All-Out War: Three Simple Steps for Dealing with Any Kind of Conflict

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最低价：￥95.90

定价：￥110.20

作者：Gini Graham Scott Ph.D. 著

出版社：American Management Association

出版时间：2007-11-07

I S B N：9780814480632

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Disagreements, Disputes, and All-Out War: Three Simple Steps for Dealing with Any Kind of Conflict

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内容简介

The potential for conflict exists in every interaction. But when one doesn't know how to deal with these disagreements constructively, they can escalate into unproductive and even destructive situations. The key is not to avoid conflict, but to recognize and manage it skillfully to produce the best possible outcome. In this powerful and practical guide, author Gini Graham Scott shows readers how to identify the reason for the conflict, recognize and control the emotional factors, and find the best solution. Written in an accessible, conversational style, packed with real-life examples, and including simple exercises and tools to help assess conflict situations, this indispensable guide shows readers how to handle whatever life throws at them.

作者简介

Gini Graham Scott, Ph.D. (Oakland, CA) is the Founder and Director of Changemakers and the author of many books, including A Survival Guide for Working with Bad Bosses (978-0-8144-7298-9), and A Survival Guide for Working with Humans (978-0-8144-7205-7). Frequently sought out by the media, she has been interviewed for Good Morning America , Oprah, Geraldo at Large, Montel Williams , The O’Reilly Factor, The New York Times, Glamour, and Cosmopolitan.