
| 《牛津商务英语教程:成功通话(教师参考书)(中国版)》由复旦大学出版社引进的牛津商务英语教程(中国版)是一套面向21世纪、为培养复合型人才而编著的专业英语教材。本套书内容是根据英国约克市内一家专业语言和交际培训公司York Associates 的教材研发而成,涉及商务英语最典型的范畴,即成功通话、成功交际、成功会谈、成功演讲和成功谈判。 |
| Introduction 1 first contacts 2 the right person 3 an unexpected call 4 what's the message? 5 handling information 6 communication 7 making plans 8 solving plans 9 hangling complaints 10 closing a call Telephoning practice extension activities |
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