| Acknowledgements Introduction Management Unit 1: Corporate culture Unit 2: Leaders and managers Unit 3: Internal communications Unit 4: Chairing meetings Competitive advantage Unit 5: Customer relationships Unit 6: Competitive advantage Unit 7: A proposal Unit 8: Presenting at meetings Advertising and sales Unit 9: Advertising and customers Unit 10: Advertising and the Internet Unit 11: Sales reports Unit 12: The sales pitch Finance Unit 13: Forecasts and results Unit 14: Financing the arts Unit 15: Late payers Unit 16: Negotiating a lease The work environment Unit 17: Workolace atmosphere Unit 18: The workforce of the future Unit 19: Productivity Unit 20: Staff negotiations Corporate relationships Unit 21: Corporate ethics Unit 22: Expanding abroad Unit 23: An overseas partnership Unit 24: A planning conference Exam skills and Exam practice Appendix: The Common European Framework |
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