| PART ONE THE CAPABILITY MATURITY MODEL FOR SOFTWARE：BACKGROUND，CONCEPTS，STPUCTURE，AND USAGE 1 INTRODUCING SOFTWARE PROCESS MATURITY 11 The Evolution of the CMM 12 immature Versus Mature Software Organizations 13 Fundamental Concepts Underlying Process Maturity 14 Total Quality Management and the CMM 15 Customer Satisfaction 16 Bend fits and Risks of Model- Based improvement 2 THE SOFTWARE PROCESS MATURITY FRAMEWORK 21 Behavioral Characterization of the Maturity Levels 22 Skipping Maturity Levels 23 Visibility into the Software Process 24 Prediction of Performance 3 THE STRUCTURE OF THE CAPABILLTY MATURITY MODEL 31 Internal Structure of the Maturity Levels 32 Maturity Lvevls 33 Key Pricess Areas 34 Key Practices 35 Common Features 4 INTERPRETING THE CMM 41 Interpreting the Key Practices 42 The Key Process Area Template 43 Interpreting the Common Features 44 Organizational Structure and Roles 45 Understanding Software Process Definition 46 The Evolution of Processes 47 Applying Professional Judgment 5 USING THE CMM 6 A HIGH-MATURITY EXAMPLE：SPACE SHUTTLE ONBOARD SOFTWARE 7 THE KEY AREAS FOR LEVEL 2：REPEATABLE 8 THE KEY PROCESS AREAS FOR LEVEL3：DEFINED 9 THE KEY PROCESS AREAS FOR LEVEL 4：MANAGED 10 THE KEY PROCESS AREAS FOR LEVEL5： OPTIMIZING APPENDIXES INDEX |
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