| Unit One Front Office Lesson 1 Room Reservation Lesson 2 Check-in Lesson 3 Bell Services Lesson 4 Telephone Switchboard Lesson 5 At the Cashiers Unit Two Hotel Services Lesson 1 Business Center Lesson 2 Wake-up Call Services Lesson 3 Taking Messages Lesson 4 Booking Tickets Unit Three Housekeeping Department Lesson 1 Chamber Services Lesson 2 Laundry Services Lesson 3 Room Services Lesson 4 Maintenance Services Unit Four Food & Beverage Services Lesson 1 Restaurant Reservation Lesson 2 Receiving the Guest Lesson 3 Taking Orders and Serving Food Lesson 4 Bar Services Lesson 5 Paying the Bill Unit Five Shopping Arcade Lesson 1 At the Souvenir Shop Lesson 2 At the Clothing Store Lesson 3 At the Shoe and Cap Store Unit Six Recreation and Fitness Center Lesson 1 At the Recreation and Fitness Center Lesson 2 At the Beauty Parlor |
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