| Unit One Arrival Lesson One Dialogue 1 On an Airplane Dialogue 2 Having Meals Reading: Convenient Transportation of Shenyang Lesson Two Dialogue At the Customs Reading : Customs Declaration Lesson Three Dialogue At the airport Reading : Tips for meeting tour Group at the airport Lesson Four Dialogue On the Way to the Hotel Reading : Welcome Speech Unit Two Front Office Lesson One Dialogue 1 Reservation Dialogue 2 Accepting a Tour Group Reservation Reading : Front Office Client and Types of rooms Lesson Two Dialogue 1 Reception Dialogue 2 Showing the Guest to His Room Reading: Concierge Lesson Three Dialogue 1 A Call to USA Dialogue 2 Morning Call Reading : Telephone Calls Lesson Four Dialogue Giving information Reading : Standard Phrase for Front Desk Lesson Five Dialogue 1 Complaints Dialogue 2 Charging More Reading: Complaints Lesson Six Dialogue 1 Foreign Currency Exchange Dialogue 2 Paying by Credit Card or in Cash Reading: Cashiers Unit Three Food and Beverage Lesson One Dialogue 1 Booking Seats Dialogue 2 Banquet Reservations Reading : The Manager's Remarks Lesson Two Dialogue 1 Seating the Guests with a Reservation Dialogue 2 Receiving the Dinners Reading : Hostess Lesson Three Dialogue 1 Ordering in a Restaurant Dialogue 2 Ordering Drinks …… Unit Four Housekeeping Department Unit Five Shopping Unit Six Sightseeing Unit Seven Departure |
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