| Chapter Ⅰ A Bnef Introduction to the Hotel Industry Unit 1 Brief Introduction to Hotels and Hotel Groups Unit 2 Guide to Hotel English Chapter Ⅱ Front Office Unit 1 Reservotion Unit 2 Reccption Unit 3 Bell Service Unit 4 Telephone Operator Unit 5 Information Desk Unit 6 Money Exchanging Unit 7 Checking out Chapter Ⅲ Housekeeping Unit 1 Guiding Guests to Their Rooms Unit 2 Cleaning the Room Unit 3 Room Service Unit 4 Maintenance Unit 5 Laundry Service Unit 6 Money Exchanging Unit 7 Checking out Chapter Ⅳ Food and Beverage Chapter Ⅴ The Business Center Chapter Ⅵ Other Services Chapter Ⅶ Complaints Appendix |
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