| 崔佳颖，经济学博士，专业方向为组织行为与人力资源管理，多年从事企业管理培训及咨询等工作，现在首都经济贸易大学工商管理学院任教，主要讲授组织行为学、管理沟通等课程。 曾为中国建设银行总行、国家开发银行、工商银行北京分行等多家大型企业，多家政府部门提供“有效沟通”、“提升员工沟通力”、“危机中的沟通”，以及“领导力与执行力提升”等方面的咨询和培训课程。 近年来在《经济管理——新管理》、《人口与经济》、《人力资源开发》等国家权威及核心期刊上发表《领导的双要素与沟通》、《从惠普文化看有效沟通》、《管理沟通理论的历史演变与发展》等多篇论文，在管理沟通、领导力等方面取得一定的研究成果。 |
| CHAPTER ONE: Introduction to Organizational Behavior 1.组织行为学导论 1.1 What is Organizational Behavior？ 1.1.1 Definition of Organizational Behavior 1.1.2 Contributing Disciplines 1.1.3 Research Chart of Organizational Behavior 1.2 Why study Organizational Behavior？ 1.2.1 Management functions and Organizational behavior l.2.2 Organizational Behavior and Manager 1.3 Generation and Development of Organizational Behavior 1.3.1 Frederick W.Taylor 1.3.2 Henri Fayol and Theory of Administration 1.3.3 Mary Parker Follett 1.3.4 Hawthorne Studies 1.3.5 Doglas McGregor 1.3.6 Peter F.Drucker 1.4 Ancient Chinese Philosophy 1.4.1 Confucianism 1.4.2 Taoism 1.4.3 Legist CHAPTER TWO: Ability, Personality and Emotion 2.能力、个性和情绪 2.1 Ability 2.2 Personality 2.2.1 The Myers-Briggs Type Indicator 2.2.2 Type A and Type B personality 2.2.3 The Big-Five Model 2.2.4 Four Temperaments 2.2.5 Personality-Job Fit Theory 2.3 Emotion CHAPTER THREE: Perception and Attribution 3.知觉与归因 3.1 Perception 3.1.1 Factors Influencing Perception 3.1.2 Illusion in Perception 3.1.3 Biases in Person Perception 3.2 Attribution CHAPTER FOUR: Value and Attitude 4.价值观和态度 4.1 Value 4.2 Attitude CHAPTER FIVE: Motivation 5.激励 5.1 Concept of Motivation 5.2 Development of Motivation Theories 5.2.1 Maslow' s Hierarchy of Needs Theory 5.2.2 ERG Theory 5.2.3 Herzberg' s Two-Factor Theory 5.2.4 McClelland' s Theory of Needs 5.2.5 Equity Theory 5.2.6 Expectancy Theory 5.2.7 Goal-setting Theory 5.3 Application of Motivation CHAPTER SIX: Work Groups and Teams 6.工作群体与团队 6.1 Foundation of Group Behavior 6.1.1 Definition of Group 6.1.2 Group decision making 6.2 Creating Effective Teams 6.2.1 Team Development 6.2.2 Reasons for Team Building 6.2.3 Creating Effective Teams CHAPTER SEVEN: Communication 7.沟通 7.1 Definition of Communication 7.2 Functions of Communication 7.2.1 Controlling 7.2.2 Providing Information 7.2.3 Motivating Organizational Members 7.2.4 Expressing Feelings and Emotions 7.3 Process of Communication 7.4 Factors influencing Communication 7.4.1 Language 7.4.2 Information filtering 7.4.3 Perception 7.4.4 Information overload 7.5 Improving Communication Skill CHAPTER EIGHT: Leadership 8.领导力 8.1 Concept of leadership 8.2 Leadership Theories 8.2.1 Trait theory 8.2.2 Behavioral and Style Theory period 8.2.3 Situational and Contingency theories 8.2.4 New development of leadership theories CHAPTER NINE: Power and conflict 9.权利与冲突 9.1 Power 9.2 Conflict 9.2.1 Phases of conflict 9.2.2 Ways of addressing conflict CHAPTER TEN- Organizational structure and design 10.组绢结构与组织设计 10.1 Organizational structure 10.1.1 Definition of Organizational structure 10.1.2 Organizational structure types 10.1.3 Organizational circle: moving back to flat 10.2 Organization design CHAPTER ELEVEN: Organizational culture 11.组织文化 11.1 Definition of Organizational culture 11.2 Functions of Organizational culture 11.3 Typologies of organizational cultures 11.3.1 Geert Hofstede 11.3.2 Edgar Schein 11.4 How Employees Learn Culture 11.4.1 Rites 11.4.2 Stories 11.4.3 Languages CHAPTER TWELVE: Management of change 12.组织变革 12.1 Forces for Change 12.2 Impediments to Change 12.3 Organizational Development 参考文献 |
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