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| 本书涵盖了商务英语中最重要和最核心的内容，具有很强的实用性和前瞻性。 |
| Part One Foundations of Business Communication Chapter 1 Understanding Business Communication Chapter 2 Interpersonal Communication Skills Part Two Developing Your Business Writing Skills Chapter 3 The Writing Process Chapter 4 Revising Your Writing Part Three Correspondence Chapter 5 Routine Letters, Memos, and E-Mail Messages Chapter 6 Persuasive Letters, Memos, and E-Mail Messages Chapter 7 Bad-News Letters, Memos, and E-Mail Messages Part Four Written and Oral Business Reports Chapter 8 Writing the Business Report Chapter 9 Making Oral Presentations Part Five Employment Communication Chapter 10 Th |
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