| 总序 前言 UNIT 1 BUSINESS LETTER WRITING UNIT 2 ESTABLISHING BUSINESS RELATIONS UNIT 3 STATUS ENQUIRIES UNIT 4 INQUIRIES UNIT 5 OFFER UNIT 6 COUNTER-OFFERS AND ACCEPTANCE UNIT 7 SALES PROMOTION UNIT 8 ORDERS AND THEIR FULFILLMENT UNIT 9 TERMS OF PAYMENT UNIT 10 PACKING UNIT 11 INSURANCE UNIT 12 SHIPMENT UNIT 13 COMPLAINT， CLAIM AND SETTLEMENT UNIT 14 MODES OF TRADE UNIT 15 INTERNATIONAL BUSINESS CONTRACTS IN WRITING UNIT 16 FAX AND E-MAIL Appendix 1 Appendix 2 Appendix 3 Bibliography |
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