| chapter 1 retailing background case listening reading structure vocabulary comprehension translation speaking writing additional reading chapter 2 franchising background case listening reading structure vocabulary comprehension translation speaking writing additional reading chapteb 3 advertising background case listening reading structure vocabulary comprehension translation speaking writing additional reading chapter 4 marketing background case listening reading structure vocabulary comprehension translation speaking writing additional reading chapter 5 business negotiations background case listening reading structure vocabulary comprehension translation speaking writing additional reading chapter 6 logistics background case listening reading structure vocabulary comprehension translation speaking writing additional reading chapter 7 outsourcing background case listening reading structure vocabulary comprehension translation speaking writing additional reading chapter 8 quality control background case listening reading structure vocabulary comprehension translation speaking writing additional reading chapter 9 company performance background case listening reading structure vocabulary comprehension translation speaking writing additional reading chapter 10 customer service background case listening reading structure vocabulary comprehension translation speaking writing additional reading chapter 11 crisis management background case listening reading structure vocabulary comprehension translation speaking writing additional reading chapter 12 entrepreneurs background case listening reading structure vocabulary comprehension translation speaking writing additional reading |
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