| unit one business letter writing part i general introduction part ii structure of business letters part iii layout of business letters unit two seven “cs” in letter writing part i general introduction part ii technical writing unit three establishment of business relations part i general introduction part ii sample letters unit four credit inquiry part i general introduction part ii sample letters unit five enquiry and reply part i general introduction part ii sample letters unit six offers and counter offers part i general introduction part ii sample letters unit seven acceptance and orders part i general introduction part ii sample letters unit eight payment part i general introduction part ii sample letters unit nine packing and shipment part i general introduction part ii sample letters unit ten insurance part i general introduction part ii sample letters unit eleven complains and claims part i general introduction part ii sample letters unit twelve communication through electronic media part i email part ii fax unit thirteen writing business reports unit fourteen notes and messages unit fifteen writing persuasive résumé and covering letters 参考文献 |
内容加载中，请稍后...
商品评论（0条）