| 本书是面向职场而编写的饭店酒店管理英语教材，主要内容包括：餐饮业、前厅部、入住登记、客房部、在美国打电话的秘诀、如何有效地利用顾客投诉、健身中心、餐饮业收银员、食品服务部经理、点菜服务、酒水服务、餐桌礼仪及在未来技术时代中付餐费等。 本书既可作为高等院校饭店酒店管理类的专业英语教材，也可供相应的培训班使用。从业人员使用本书“自我充电”，亦颇得当。 |
| unit 1 introduction to hotel industry part one dialogues part two part three part four cultural salon: trend in hotel investment shrinking by 50% unit 2 reservations part one dialogues part two part three part four cuitural salon: westin hotels and resorts goes smoke-free unit 3 checking in part one dialogues part two part three part four cultural salon: turn front desk clerks into front desk salespersons unit 4 housekeeping services part one dialogues part two part three part four cultural salon: enhancing the guest experience .unit 5 telephone services part one dialogues part two part three part four cultural salon: telephone operator's work unit 6 handling complaints part one dialogues part two part three part four cultural salon: hotel customer loyalty: splitting hairs unit 7 fitness and recreation center part one dialogues part two part three part four cultural salon: the recreation and fitness center of shangri-la hotel unit 8 checking out part one dialogues part two part three part four cultural salon: does your hotel accept checks? unit 9 food service part one dialogues part two part three part four cultural salon: concept restaurants are here to stay unit 10 taking orders part one dialogues part two part three part four cultural salon: the awaiting area unit 11 serving dishes part one dialogues part two part three part four cultural salon: chef, cooks, and food preparation workers unit 12 dealing with complaints part one dialogues part two part three part four cultural salon: dining at taylors restaurant of dartmouth unit 13 paying the bills part one dialogues part two part three part four cultural salon: japanese cuisine 附录 附录1 参考译文 附录2 参考答案 |
内容加载中，请稍后...
商品评论（0条）