| Section 1 Front Desk Unit 1 Greeting Guests Unit 2 Booking Rooms Unit 3 Receiving Guests Unit 4 Departure Unit 5 Making Telephone Calls Unit 6 Taking Messages Section 2 Food & Beverage Service Unit I Welcoming Guests Unit 2 Taking Orders Unit 3 Serving Guests Unit 4 Paying Bills Section 3 Housekeeping Unit 1 Floor Attendance Unit 2 Room Service Unit 3 Laundry Service Unit 4 Miscellaneous Services Unit 5 Dealing with Emergencies Appendix 1 Word Bank for Food Appendix 2 Word List for Each Unit |
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