| Unit 1 Socializing Section 1.1 Welcoming Visitors Section 1.2 Entertaining Visitors Section 1.3 Bidding Farewell Unit 2 Telephoning Section 2.1 Making a Call Section 2.2 Taking Messages Section 2.3 Handling Complaints Unit 3 Presentations Section 3.1 Preparing for a Presentation Section 3.2 Visual Aids Section 3.3 Making a Presentation Unit 4 Meetings Section 4.1 Preparing for a Meeting Section 4.2 Chairing a Meeting Section 4.3 Having a Meeting Unit 5 Negotiations Section 5.1 Preparing for Negotiations Section 5.2 Negotiating Section 5.3 Ending Negotiations Unit 6 Employment Communication Section 6.1 Procedures in Employment Communication Section 6.2 Analysis of Yourself and the Market Section 6.3 Paperwork Preparation Section 6.4 Interview Key Tapescript |
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