| UNIT 1 HOIEL INDUSTRY ABC1. What Is a Hotel?2. How to Enter the Hotel World3. Summary of Our Work4. ConsolidationUNIT 2 ROOM RESERVATION1. What to Do in Handling Room Reservations2. How to Handle Room Reservations3. Summary of Our Work4. ConsolidationUNIT 3 REGISTRATION 1 What Do You Know About a Registration Form?2. How to Register Guests3. Summary of Our Work4. ConsolidationUNIT 4 CINCIERGE1. What Do We Do Every Day2. How to Do Our Service Properly3. Summary of Our WorkUNIT 5 THE CASHIER1. What to Do with the Hotel Bills2. How to Be a Hotel Cashier3. Summary of Our Work4. ConsolidationUNIT 6 HOUSEKEEPING(Ⅰ)1. What Work Is Included in This Department2. How to Do the Chamber Service3. Summary of Our Work4. ConsolidationUNIT 7 HOUSEKEEPING(Ⅱ)1. What Are Included in Personal -Services2. How to Offer Personal Services3. Summary of Our Work4. ConsolidationUNIT 8 SERVING CHINESE FOOD1. What Is Served Here2. How to Work in the Food & Becerra Department3. Summary of Our Work4. ConsolidationUNIT 9 SERNING WESTERNFOOD1. What Is Served in a Western Restaurant?2. How to Serve Western Cuisine3. Summary of Our Work4. ConsolidationUNIT 10 SERNING BEVERAGESI. What Are the Beverages We Serve?2. How to Serve Beverages3. Summary of Our Work4. ConsolidationUNIT 11 SHOPPING ARCADEI. What Is to Be Sold in Our Shopping Arcade2. How to Promote Chinese National Culture3. Summary of Our Work4. ConsolidationUNIT 12 RECREATION DEPARTMENTS1. What Activities Can We Go in for Here2. How to Do Service Here3. Summary of Our Work4. ConsolidationUNlT13 MEEIING1. What Are Provided for the Meeting Planner2. How to Arrange Catering for a Meeting or Seminar3. Summary of Our Work4. ConsolidationUNII 14 EXHIBITION1. What Types of Exhibition Are to Be Served2. Get Ready to Serve and Set up Booths3. Summary of Our Work4. ConsolidationUNIT15 SETTLLNG COMPLAINTS1. What Will the Guests Complain About2. How to Settle Complaints3. Summary of Our Work4. ConsolidationUNIT 16 HOTEL MANAGEMENT1. What Does Hotel Management Mean2. How Is the Hotel Management Working3. Summary of Our Work4. ConsolidationAPPENDIX TAPESCRIPTS |
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