| Unit 1 Reading: Practical tips on being a star at work Listening & Speaking: Meeting office staff Writing: Itinerary Extensive Reading: The secretarys day Unit 2 Reading: Reception work Listening & Speaking: Receiving visitors Writing: Callers register Extensive Reading: Clean your desk Unit 3 Reading: Showing your values in your job Listening & Speaking: Whos who in the company Writing: Curriculum vitae/resume Extensive Reading: How to write a data sheet Unit 4 Reading: A good receptionist Listening & Speaking: Future engagements Writing: Letter of application Extensive Reading: Letter of application Unit 5 Reading: Silence is golden Listening & Speaking: Booking a hotel room Writing: Leaving a message Extensive Reading: Open， honest communications Unit 6 Reading: Secretaries personal qualities Listening & Speaking: Conference facilities Writing: Letter of invitation Extensive Reading: How to interview for a job Unit 7 Reading: Telephone tactics Listening & Speaking: Requesting and replying Writing: Reply to invitation Extensive Reading: Americans in the office Unit 8 Reading: The secretarys role Listening & Speaking: Work routines Writing: Memorandum Extensive Reading: The secretarys functions Unit 9 Reading: The Internet Listening & Speaking: Making suggestions Writing: Job application form Extensive Reading: Status titles used in Western countries Unit 10 Reading: Getting on with the chief Listening & Speaking: Dissatisfied customers Writing: Notice of meeting Extensive Reading: Advice on writing a good business letter Unit 11 Reading: Know-how of attending a meeting Listening & Speaking: Dealing with salesmen and representatives Writing: Agenda Extensive Reading: Seating at a dinner Unit 12 Reading: Secretaries duties at meetings Listening & Speaking: Getting to know the equipment Writing: Minutes of a meeting Extensive Reading: What you owe your employer? Unit 13 Reading: Trademarks Ustening & Speaking: Checking arrangements. Writing: Request Extensive Reading: Administrative support Unit 14 Reading: Functions of business Ustening & Speaking: The board meeting Writing: Reply Extensive Reading: Filing systems Unit 15 Reading: The right attitudes for taking psychological tests Listening & Speaking: Preparing the agenda Writing: Confirm (1） Extensive Reading: "Time" in Americans eyes Unit 16 Reading: The future of the Net economy (I） Ustening & Speaking: Two important phone calls Writing: Confirm (2） Extensive Reading: The future of the Net economy (11） Vocabulary |
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