| 姓名：姜玲著 作者简介： 作品：《餐厅迎宾员和服务员岗位英语(1光盘)》《经理岗位英语》《房内用膳送餐员和康乐服务员岗位英语》《酒吧调酒师岗位英语》《行李生和预订员岗位英语》《大堂副理和商务中心文员岗位英语》《培训培训师(TTT指南)》《酒店岗位基础英语》《厨师岗位英语》《酒店业督导技能》《厨师职业英语(职业教育烹饪专业教材)》《装饰工程工程量清单计价与招投标》《星级客房服务人员指导教程》《9种语言开口说-汉 英 俄 德 法 日 韩 意 西-(含光盘)》《客房服务员和客服文员岗位英语(1光盘)》《英语句型的动态研究》《星级服务人员知识手册》《星级前厅服务人员指导教程》《星级餐饮服务人员指导教程》《前台接待员和总机接线员岗位英语(1光盘)》 |
| part one i am a room service attendant unit 1 i am a room service attendant a. who am i? b. my responsibilities c. i love my job unit 2 this is our hotel a. facilities b. departments unit 3 we are a team a. the secrets of successful hotels b. i am a team member c. i am here d. they are my co-workers unit 4 menu a. breakfast menu b. all day dining menu c. wine list unit 5 taking orders a. greeting the caller b. asking for a guest's name c. taking orders d. selecting a wine e. guest check unit 6 preparing delivery a. sending the order b. picking up beverage order c. picking up food order d. preparing delivery unit 7 delivering order a. checking b. using tray and cart c. entering the guestroom unit 8 serving the meal a. setting up the table b. serving food and drink unit 9 guest checks a. presenting the check b. paying in cash c. paying by credit card d. charging to the room unit 10 guests satisfaction a. following up b. resolving complaints c. c 更多 |
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