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| Foreword Introduction PART I: A MARKETER’S VIEW OF TESTING: THE POWER OF OPTIMIZATION Chapter 1: Always Be Testing? Chapter 2: Playing with Website Optimizer Chapter 3: Understanding Website Optimizer’s Report Chapter 4: Optimization Works: Examples for Lead Generation and Retail Chapter 5: The Optimization Life Cycle Chapter 6: Always Be Testing in Action: Acceller Case Study Chapter 7: Simple Testing Concepts Chapter 8: Developing a Testing Framework Chapter 9: Establishing Testing Goals and Parameters Chapter 10: Jigsaw Case Study PART Ⅱ: WHAT YOU SHOULD TEST Chapter 11: Understanding What to Test Chapter 12: WIIFM: What’s in It for Me? Chapter 13: Unique Value Proposition/Campaign Proposition Chapter 14: The Buying Decision Chapter 15: Categorization Chapter 16: Usability Chapter 17: Look and Feel Chapter 18: Searchability Chapter 19: Layout, Visual Clarity, and Eye Tracking Chapter 20: Purchasing Chapter 21: Tools Ⅰ Chapter 22: Error Prevention Chapter 23: Browser Compatibility Chapter 24: Product Presentation Chapter 25: Load Time Chapter 26: AIDAS: Attention, Interest, Desire, Action, and Satisfaction Chapter 27: Security/Privacy hapter 28: Trust and Credibility Chapter 29: Product Selection/Categorization/Search Results Chapter 30: Navigation/Use of Links Chapter 31: Up-Sell/Cross-Sell Chapter 32: Calls to Action Chapter 33: Point-of-Action Assurances Chapter 34: Persuasive Copywriting Chapter 35: Content Chapter 36: Headlines Chapter 37: Readability Chapter 38: Use of Color and Images Chapter 39: Terminology/Jargon Chapter 40: “We We”: Customer-Focused Language Chapter 41: Using Reviews PART Ⅲ: DIVING DEEP FOR THE TECHNICALLY CHALLENGED Chapter 42: Mathematics, Misperceptions, and Misinformation Chapter 43: How Website Optimizer’s Scripts Work Chapter 44: Using Website Optimizer on Static and Dynamic Sites Chapter 45: Tracking Key Events and Other Advanced Topics Chapter 46: Website Optimizer’s Plug-in for WordPress Appendix: Useful Resources Index |
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