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六西格玛流程管理是什么/What is Six Sigma Process Management?

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六西格玛流程管理是什么/What is Six Sigma Process Management?

最 低 价：￥81.60

定 价：￥109.00

作 者：RowlandHayler　著 著

出 版 社：Oversea Publishing House

出版时间：2005-5-1

I S B N：9780071453417

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    内容简介
    Six Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? explains the SSPM methodology, helping business leaders determine which efforts will most positively impact on their customers, employees, and shareholders. SSPM provides a system that guides leaders on what to improve first and how to establish a portfolio of the best improvement efforts in their business.
    　　The book also offers:
    　　Insights on process management, including identifying critical customer process metrics
    　　Guidelines to improve customer satisfaction by identifying customer-seen failures
    　　Ways to enhance overall business improvement strategy
    　　Insights on how future SSPM developments can address modern business challenges

    作者简介

    目录
    Foreword
    Acknowledgments
    Introduction
    　1.Defining Six Sigma Process Management
    　2.Leading Six Sigma Process Management
    　3.What is the Six Sigma Process　Management Methodology?
    　4.Successfully Managing YourEnd-to-End Processes
    　5.What is the Future of Six SigmaProcess Management?
    Recommended Reading

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