最 低 价：￥113.80
定 价：￥144.00
作 者：KerryPatterson 著 著
出 版 社：Oversea Publishing House
出版时间：2004-8-1
I S B N：9780071446525
| 作者简介：Kerry Patterson Kerry Patterson has consulted with hundreds of Fortune 500 companies using his award-winning training program to teach development and maintenance of healthy organizations. |
| Foreword xiii Preface xvii Acknowledgments xviii Introduction: What's a Crucial Confrontation? And Who Cares? Part One: Work on Me First What to Do before a Crucial Confrontation Ch. 1: Choose What and If How to Know What Crucial Confrontation to Hold and If You Should Hold It Ch. 2: Master My Stories How to Get Your Head Right before Opening Your Mouth Part Two: Confront with Safety What to Do during a Crucial Confrontation Ch. 3: Describe the Gap How to Start a Crucial Confrontation 83 Ch. 4: Make It Motivating How to Help Others Want to Take Action 113 Ch. 5: Make It Easy tow to Make Keeping Commitments (Almost) Painless Ch. 6: Stay Focused and Flexible What to Do When Others Get Sidetracked, Scream, or Sulk Part Three: Move to Action What to Do after a Crucial Confrontation Ch. 7: Agree on a Plan and Follow Up How to Gain Commitment and Move to Action Ch. 8: Put It All Together How to Solve Big, Sticky, Complicated Problems Ch. 9: The Twelve "Yeah-Buts" How to Deal with the Truly Tough Appendix A: Where Do You Stand? A Self-Assessment for MeasuringYour Crucial Confrontation Skills Appendix B: Six-Source Diagnostic Questions The Six-Source Model Appendix C: When Things Go Right Appendix D: Discussion Questions for Reading Groups Notes Index |
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