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| 作者介绍： Michael L. George (Dallas, TX) is the president of George Group and author of Lean Six Sigma and Lean Six Sigma for Service. John Maxey is a director at George Group. David Rowlands is the vice president of Lean Six Sigma for the North American Solutions Group, the sales, service, and marketing arm of Xerox. Malcolm Upton is a Lean Six Sigma Master Black Belt with George Group. |
| Chapter 1: Using DMAIC to Improve Spee Quality, and Cost Define Measure Analyze Improve Control Kaizen DMAIC Project selection Chapter 2: Working With Ideas Brainstorming Affinity diagrams Multivoting Chapter 3: Value Stream Mapping and Process Flow Tools Process mapping Process observation SIPOC Process mapping steps Transportation and spaghetti （workflow） diagrams Swim-lane （deployment） flowcharts Value stream maps （basic） Flowchart and value stream symbols Value-add （VA） vs. non-value-add （NVA） analysis Time value maps Valueadd chart （task time or takt time chart） Chapter 4: Voice of the Customer （VOC） Customer segmentation Sources of customer data Collecting VOC: Interviews Collecting VOC: Point-of-use observation Collecting VOC: Focus groups Collecting VOC: Surveys Kano analysis Developing critical-to-quality requirements Chapter 5: Data Collection Types of data Input vs.output data Data collection planning Measurement selection matrix Stratification factors Operational definitions Cautions on using existing data Making a checksheet Basic checKsheets Frequency plot checksheet Traveler checksheet Location checksheet Sampling basics Factors in sample selection Stable process （and population） sampling Formulas for determining minimum sample size（population or stable process） Measurement System Analysis （MSA） and Gage R&R Overview Gage R&R: Collecting the data Interpreting Gage R&R Results MSA: Evaluating bias MSA: Evaluating stability MSA: Evaluating discrimination MSA for attribute/discrete data Chapter 6: Descriptive Statistics and Data Displays Statistical term conventions Measures of central tendency（mean, median, mode） Measures of spread（range, variance, standard deviation） Boxplots Frequency plot （histogram） Normal distribution Non normal distributions and the Central Limit Theorem Chapter 7: Variation Analysis Review of variation concepts Time series plots （Run charts） Run chart table Control chart basics Selecting a control chart Control charts for continuous data Subgrouping for continuous data Control limit formulas for continuous data Factors for Control Chart Formulas …… Chapter 8：IDENTIFYING AND VERIFYING CAUSES Chapter 9: Reducing Lead Time andNon-Value-Add Cost Chapter 10: Complexity Value Stream Mapping andComplexity Analysis Chapter 11: Selecting and Testing Solutions Index |
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