最 低 价：￥50.60
定 价：￥58.40
作 者：Dr. RickBrinkman 等著 著
出 版 社：Oversea Publishing House
出版时间：2003-12-1
I S B N：9780071416412
| 作者简介：Dr. Rick Brinkman Dr. Rick Brinkman and Dr. Rick Kirschner are professional speakers, and the coau-thors of the bestselling audio and video tapes How to Deal with Difficult People andthe bestselling book Dealing with People You Can't Stand. Since 1980, they haveshared their insights with audiences worldwide through their company, R&R Productions. |
| Dealing with difficult people Recognize the 10 most unwanted behaviors Choose your approach Understand the four intents Understand the first intent: get it done Understand the second intent: get it right Understand the third intent: get along Understand the fourth intent: get appreciated Recognize the results of threatened intents Reduce differences Listen to understand Reach a deeper understanding Speak to be understood Project and expect the best Bring out the best in the Tank Bring out the best in the Sniper Bring out the best in the Know-It-All Bring out the best in the Think-They-Know-It-All Bring out the best in the Grenade Bring out the best in the Yes Person Bring out the best in the Maybe Person Bring out the best in the Nothing Person Bring out the best in the No Person Bring out the best in the Whiner Take the first three action steps |
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