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| Text combines two important improvement trends of our time: Six Sigma, and using Lean principles. Shows how this quality improvement method can provide tools to identify and eliminate waste and quality problems in the workplace. Softcover. |
| Mike George is the founder and CEO of george Gruop,the largest lean Six Sigma consulting practice in the United States.He is the author of Lean Six Sigma and Lean Six Sigma for Service. |
| A Note to Our Readers Introduction:What's In This For you Part 1:Foundations of Lean Six Sigma 1.The Four Keys to Lean Six Sigma 2.Key #1:Delight Your Customers whit Speed and Quality 3.Key #2:Improve Your Processes 4.Key #3:Work Together for Maximun Gain 5.Key #4:base Decisions on Data and Facts 6.Beyond the Basics:The Five Laws of Lean Six Sigma Part 2:Implenenting Lean Six Sigma 7.When Companies Start Using Leans Six Sigma 8.Making Improvements That Last:An Illustrated Guide to DMAIC and the Lean Six Sigma Toolkit 9.The Experience of Making Improvements:What It's Like to Work on Lean Six Sigma Projects 10.Six Things Managers Must Do:How to Support Lean Dix Sigma |
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