| "Whatever advances American manufacturing has made in the last 30 to 40 years, we owe to Joe Juran." --Peter Drucker No one in the last hundred years has had more influence on the worldwide practice of quality in business than Dr. Juran. The roots of Six Sigma, TQM, ISO 9000, and other major quality movements can all be found in his teachings and writings. In Architect of Quality, the man who helped invent and champion quality management systems, quality circles, and teams long before they became standard practice tells the inspiring story of his life. Juran relates a classic American tale of a Romanian immigrant who overcame dire poverty and a childhood in a tar paper shack to make a profound impact on business and society. He candidly describes his rapid success and dramatic failure in his early years at Western Electric's famed Hawthorne plant and relives his experiences working on the war effort in Washington, DC, in the '40s and then advising postwar Japan on how to rebuild itself. Juran describes how he developed the core ideas behind the quality movement that started more than 60 years ago and now finds expression in the Six Sigma quality improvement movement |
| Acknowledgments Part One.An Immigrant's Story:1904-1924 1.Old World Roots:Romania,Judaism,and Poverty 2.An Immingrant's New World:Same Proboems Same Fears in Minnesota 3.Early Years in Minnespolis 4.Tragedy 5.Life whth Dad:Bootligging,Bums,and the Red Light Eestict 6.The Icehouse,Snake Oil Sales,and Breaking a Strike 7.How I Became THE First Juran to Go to College Part Two,My Early Career in Quality 8.Western Electric 9.First Job in Quality 10.Enter Stantistics 11.From Experienced Engineer to Completely Inexperienced Manager 12.Winning at Catpne's Roulette Wheel 13.Layoffs,Law,and the Great Depression 14.Reaching the Pinnacle of Corporate Success 15.Career Crisis,New York 16.The Beginnigs of My Writing Career 17.World War II,Washingtom,D.C.,and the Lend-Lease Office:Using Statistics to Wage War Part Three.Teaching Quality to America and the World 18.After the War:Starting a New Career at Age 40 19.Academia 20.The Gillette Razor and Other Early Consulting Rrojects:1945-1949 21.Freelance:1949-1959 22.My First Visit to Japan:Teaching Quality to a Country in Ruins 23.The Bible of Managing for Quality:Quality Control Handbook 24.Consulting During My Matrre Decades 25.Japan,1960s Through 1990s 26.Internationalist,1960s-1990s 27.The Juran Institrte 28.The Juran Foundation 29.Loling Back of the Creation of the Quality Mouement 30.Immigrants and Opportunity |
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