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| Acknowledgments Introduction Section I:Your Power and How It Impacts People 1.100% Accountability:Harnessing the Power of Your Words 2.The Key to the Kingdom:How to Capture Discretionary Effort and Build Accountability 3.Your Power,Your Position,and Its Impact:How to Gain Trust and Create Alignment Section II:Your Words and How They Trigger Action or Reaction 4.The Black Hole:How to Make Your Point So What You Say Is What They Hear 5.15 Irritating Word Habits:How They Trigger Reaction and What to Do About It 6.When Your Words Get You In Trouble:How to Recover Quickly and Prevent a Repeat Performance Section III:Your Words and How They Inspire or Derail 7.Talking Straight Ressponsibly:How to Be Direct and Handle People Who Are Not 8.Commitments with Integrity:How to Replace Casual Promises with Real Ownership 9.Holding People Accountable:How to Demand the "Best in Performance"and Get It Index |
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