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| Preface A Guide to the Six Sigma Way Acknowledgments PART 1 An Executive Overview of Six Sigma Chapter 1:A Powerful Strategy for Sustaied Success Chapter 2:Key Concepts of the Six Sigma Sytem Chapter 3:Why Is Six Sigma Succeding Whre Total Quality " Failed" Chapter 4:Applying Six Sigma to Service and Manuactuing Chapter 5:The Six Sigma Roadmap PART II Gearing up and Adating Six Sigma to Your Organization Chapter 6:Is Six Sigma Right for Us Now? Chapter 7: How and Where Shoule We Start Our Efforts? Chapter 8:The Politics of Six Sigma:Preparing Leadrs to Launch and Gu9de the Effort Chapter 9:Prepating Black Belts and Other Key Roles Chapter 10:Training the Organization For Six Sigma Chapter 11:The Key to Successful Improvement Selcting the Right Six Sigma Projects PART III Implenenting Six Sigma: The Roadmap and Tools Chapter 12:Identifying Core Processes and Key Customers Chapter 13:Defining Customer Requirements Chapter 14:Measuting Current Prquirmance Chapter 15:Six Sigma Profess Improvement Chapter 16: Six Sigma Process Design/Redesign Chapter 17: Expanding Integrating the Six Sigma Chapter 18: Advanced Six Sigma Tooks:An Overview Conclusion:Twelve Kdys to Success Appendix Glossary References Endnotes Index |
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