| 姓名：苏静著 作者简介： 作品：《凭什么让学生爱上你》《被关怀者道德品质的培育》《上市公司商标剥离决策研究-第十二辑》《精品人物速写-美术考试默写考王》《高中英语1-3-最关键核心词组-无敌英语》《导游英语》 |
| part ⅰservice procedure part1 unit 1meeting the guest3 unit 2on the way to the hotel7 unit 3check in at the hotel12 unit 4talking about the itinerary17 unit 5going out for meal22 unit 6on the way to the scenery28 unit 7check out at the hotel34 unit 8seeing off38 part ⅱhandling complaints and emergency part43 unit 1handling complaints45 unit 2handling special dietary requirements49 unit 3handling the adjustment of the itinerary（ⅰ）53 unit 4handling the adjustment of the itinerary（ⅱ）57 unit 5incident of meeting the guests 60 unit 6missing luggage65 unit 7missing tourists71 unit 8missing trav 更多 |
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