| 作者简介： PEGGY KLAUS,trains professionals worldwide at leading companies that include Credit Suisse, Disney, UNICEF, and Kaiser Permanente.Author of BRAG!The Art of Tooting Your Own Horn Without Blow-ing It, she is regularly featured in a wide range of media including the Today Show, 20/20, BusinessWeek, the Wall Street Journal, the New York Times, and O Magazine. Klaus has lectured at Harvard; the University of California, Berkeley; and Wharton. She'lives in Berkeley, California. |
| Introduction THE HARD TRUTH ABOUT SOFT SKILLS One CONTROL YOURSELF Knowing yourself is as important as knowing how to do the job. There's no such thing as work-life balance,only trade-offs. Years of loyalty can work against you. Listen to your gut--it's full of data. No risks, no rewards. Get out of your own way. Learn the honest truth about integrity. You have to be good to be lucky. Two GETTING THE JOB DONE Your boss wants you to figure it out. Learn when to stick and when to shift or the details will hang you. When you can't deliver, don't say yes.., but be careful how you say no. Your procrastination is trying to tell you something. Whining is for kids.., and even then, no one wants to hear it. Manage your meetings...or else. Common sense is far too uncommon. Three WHEN YOU OPEN YOUR MOUTH..,AND THEN SOME Listening is part art, part science, and all important. Adjust your communication accordingly. Say the magic words: please, thankyou, and Iin sorry. Keep your mouth shut. Get smart about asking dumb questions. Learn how to present without needing beta-blockers. Four HANDLING YOUR CRITICS Books are judged by their covers and the same is true for you. Don't be the last one to find out how you're doing. Never tolerate a bully boss--even if you have to quit. …… Five WHAT,ME POLITICAL? Six BRANDING AND BRAGGING Seven HOT BUTTONS:gENDER,GENERATION,AND CULTURE Eight LEADING THE TROOPS Afterword DON'T SKIP YOUR SOFT SKILLS ACKNOWLEDGMENTS INDEX |
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