Chapter 1 At the Booking Office订票服务 Unit 1 Reserving a Flight预订航班 Unit 2 Confirming Reservations确认预订 Unit 3 Ticketing Service客票服务 Unit 4 Requesting Special Service要求提供特殊服务 Unit 5 Telephone Information 电话问询 Chapter 2 At the Airpo~机场服务 Unit 1 At the Check.in counter I在值机柜台I Unit 2 At the Check-in counter II在值机柜台II Unit 3 At the Check-in counter III在值机柜台III Unit 4 Immigration&Customs入境和海关 Unit 5 Passenger Enquiries机场旅客问询 Chapter 3 Conversations in the Cabin乘务服务 Unit 1 Welcome Aboard欢迎登机 Unit 2 About Flying关于飞行 Unit 3 Delay延误 Unit 4 In-Flight Meal Service飞行中的餐饮服务 Unit 5 In-fli曲t Service(I) 飞行中的服务(一) Unit 6 In-fight Service(II)飞行中的服务(二) Unit 7 In-flight Service(Ⅲ) 飞行中的服务(三) Unit 8 Landing at an Alternate备降 Unit 9 Langing降落 Chapter 4 Baggage and Hotel Service行李与酒店服务 Unit 1 Compensating for Lost Baggage赔偿丢失的行李 Unit 2 Deal With Disputes解决争端 Unit 3 Hotel Reservation住宿预订 |
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