| 作者简介: DR.MICHAEL HAMMER is the leading exponent of the concept of reengineering.He was named by BusinessWeek as one of the four preeminent management gurus of the 1990s and by Time as one of America's 25 Most Influential Individuals.JAMES CHAMPY is chair-man of Perot Systems consulting practice.He is a leading authority on organizational change and development and business strategy.Both live in Massachusetts. |
| Authors'Note Prologue:Reengineering for the Twenty-first Century 1 The Crisis That Will Not-Go Away 2 Reengineering:The Path to Change 3 Rethinking Business Processes 4 The New World of Work 5 The Enabling Role of Information Technology 6 Who Will Reengineer? 7 The Hunt for Reegineering Opportunites 8 The Experience of Process Redesign 9 Embarking on Peengineering 10 One Company's Experience:Duke Power 11 One Company's Experience:IBM 12 One Company's Experience:Deere 13 Succeeding at Reengineering Epilogue Frequently Asked Questions（FAQs） Index |
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