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The Customer-Driven Company: Moving from Talk to Action

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The Customer-Driven Company: Moving from Talk to Action

最 低 价:¥28.00

定 价:¥149.50

作 者:Richard C. Whiteley

出 版 社:Perseus Books

出版时间:1991-09

I S B N:9780201570908

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内容简介

Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.

作者简介

Richard C. Whiteley, one of the world’s most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America’s leading experts on customer-focused quality. --This text refers to the Paperbackedition.

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