Exemplary Performance: Benchmarking Star Performers for Business Results

Part One: Capturing Internal Benchmarks/Creating Profiles of Excellence. Chapter 1: Exemplary Performance - The Value Proposition. Chapter 2: What Makes Them Tick - How Exemplary Performers Consistently Exceed Expectations? Chapter 3: "A" Performers and "A" Positions. Chapter 4: How do you Select Exemplary Teams and Individuals? Chapter 5: How do you Capture Internal Benchmarks? Part Two: Shifting the Performance Curve - Designing High Performance Work Systems. Chapter 6: Execution: How to diffuse the Profiles of Excellence across the workforce. Chapter 7: You Get What You Expect and What You Inspect - Clarifying Expectations and Providing Accountability. Chapter 8: Getting Round Pegs in the Round Holes - Selecting and Assigning for Success. Chapter 9: Great Job! - Recognition and Rewards. Chapter 10: How to Succeed in Business by Really Trying - Motivation and Directed Practice. Chapter 11: So that's How You Do It! - Just in Time Skills, Knowledge and Execution. Chapter 12: Barrier-Free Work Systems.