| 1. Business and Professional Execellence in the Workplace Business and Professional Excellence in Context Verbal and Nonverbal Communication Listening Resumes, Interviews, and Negotiations Getting the Know the Diverse Workplace Interpersonal Communication at Work Strengthening Teams and Conducting Meetings Technology in the Workplace Business and Professional Writing Leadership and Conflict Management Presentations Work-Life Balance KEYS for Workplace Excellence Defining Communication The Importance of Communication Communication: A Complex Process Sender and Receiver Message and Feedback Channel Context Noise Communication Apprehension Types of Communication Apprehension Causes of Communication Apprehension Communication Ethics Keys for Workplace Excellence I. BEGINNING COMMUNICATION PRINCIPLES 2. Verbal and Nonverbal Communication Verbal Communication Nonverbal Communication Components of Nonverbal Communication Space Environment Perceptions of Environment Physical Appearance Body Movement Facial Behavior Touch Forming Relationships with Verbal and Nonverbal Communication Verbal and Nonverbal Communication and the Impact on Professions Keys to Excellence in Verbal and Nonverbal Communication 3. Listening Hearing and Listening Barriers to Listening Failing to Limit Distractions Failing to Focus on the Message Failing to Be an Active Listener Listening Styles and Categories Improving Your Listening Keys to Listening Excellence II. ENTERING THE WORKPLACE 4. Resumes, Interviews, and Negotiation The Job-Seeking Process Stage One: Exploring Self-Exploration Career Exploration Stage Two: Researching Researching Openings Researching Potential Employers Stage Three: Applying Developing Resumes Customizing Resumes Developing Electronic and Scannable Resumes and Online Applications Developing Cover Letters Stage Four: Interviewing Before the Interview During the Interview Stage Five: Following Up Stage Six: Negotiations 5. Getting to Know Your Diverse Workplace Learning Your Workplace Culture Assimilating College Students Diversity in Your Workplace: Some Important Concepts Cultural Diversity Awareness and Worldview Cultural Competence Mutual Respect Examples of Diversity in Professional Contexts Gender Ethnicity and Race Language Differences Religion and Spirituality People with Disabilities III. DEVELOPING IN THE WORKPLACE 6. Interpersonal Communication at Work Content and Relational Layers of Messages Exploring Relationship Types at Work Superior-Subordinate Relationships Coworker Relationships Customer/Client Relationships The Line between Professional and Personal Romance in the Workplace Sexual Harassment Communication Privacy Management at Work Professional Etiquette Keys to Excellence in Interpersonal Communication 7. Strengthening Teams and Conducting Meetings How Do Groups Differ from Teams? Conducting Meetings Meeting Environment Meeting Topics (Agenda) Meeting Participants Team Roles Team Norms Problem Solving Describing and Analyzing the Problem Generating Possible Solutions Evaluating All Solutions Deciding on the Solution Planning How to Implement the Solution Cultivating Innovative Thinking Explorer Artist Judge Warrior Supporting Each Role Conflict in Team Meetings Need for Conflict Productive Conflict The Unite Approach Keys to Excellence in Team Communication IV. EXCELLING IN THE WORKPLACE 8. Technology in the Workplace Communication and Technology: Tools for Professionals Maintaining Professional Excellence Online Electronic Communication Drawbacks of Technology Employee Surveillance Time Management Information Overload Electronic Aggression Professional Etiquette with Technology Keys to Excellence with Communication and Technology 9. Business and Professional Writing The Importance of Written Communication Striving for Written Communication Excellence Types of Written Communication Business Letters Employee Reviews Recommendation Letters Thank You Letters memos Proposals and Reports Planning Documents Press Releases Proactive Media Writing E-mail Keys to Excellence in Written Communication 10. Leadership and Conflict Management What Is Leadership? Utilizing Power Improving Communication with Leadership Theories Behavioral Theories Situational Leadership Theories Transformational Leadership Hiring the Right Team Developing the New Employee Profile During the Interview After the Interview Following Up and Following Through Communicating About Your Team Dealing with Difficult People Meet Your Organizational Family Leader as Parent Giving Feedback Setting Expectations Providing Feedback Regularly Praising Team Members Holding Team Members Accountable Motivating Through Facebook Enacting Consequences Putting It Together Managing Your Public Image Keys to Excellence in Leadership V. PRESENTING IN THE WORKPLACE 11. Informing and Persuading The Importance of Presenting with Professional Excellence Identifying Presentation Opportunities and Purposes Presentation Opportunities General Purpose Specific Purpose Speaking to Inform Ethos Logos Strategies for Informing with Excellence Speaking to Persuade Types of Reasoning Pathos Strategies for Persuading with Excellence Keys to Excellence in Professional Presentations 12. Speech Design Analyzing the Audience Analyzing the Context Researching Gathering Research Determining What to Include Organizing Your Presentation Organizing the Body Developing Transitions Introductions Conclusions Language Keys to Excellence in Professional Presentations 13. Delivering a Speech with Professional Excellence Delivering the Presentation with Professional Excellence The Adrenaline Rush Sense of Play Presenting from an Outline Power Point and Other Supporting Aids Should I Use Supporting Aids? Types of Supporting Aids Practice Makes Perfect Team Presentations Keys to Excellence in Professional Presentations VI. SURVIVING IN THE WORKPLACE 14. Work-Life Balance The Importance of Work-Life Balance Work-Life Balance Defined Individual Benefits Organizational Benefits Triggers to Imbalance Personality Types The Impact of Difficult People on Work-Life Balance Technologically Blurred Boundaries Life Demands Strategies for Balance Knowing Yourself Developing Emotional Intelligence Developing Time-Management Skills Using the Personal Digital Assistant to Maintain Balance Taking a Vacation Keys to Excellence with Work-Life Balance |
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